RMA Form

After submitting form to MDI Security Systems LLC a representative will contact you with further instructions and issue RMA number. Any request for an advance replacement part will require troubleshooting and issuance of a case # through our Technical Support Department prior to submission of RMA Request Form. Do not ship to manufacturer until receiving RMA number. Purchase order maybe required for evaluation and or possible repair before shipment.

Advanced replacement - Requires RMA #

Discounted Exchange - Requires Approval First before returning above product to MDI Security Systems LLC. Mark outside of box with RMA#.

Please note - All products sent to Monitor Dynamics must be returned in the exact condition in which they were originally received. Defacing of products in any way i.e. scratches, missing or broken components, markings of any sort will result in an immediate disqualification for credit and warranty maybe voided.